Forums > Discussion Forum > Consumer Forum > Comment
Date: Tuesday, 09 December 2003
Time: 07:31:33 PM
Dear Sir,
I bought a Samsung Handset from Reliance (Distributor) M/s. Ankit Stationary – G. P. O. Mumbai after paying Rs. 501/- in cash. The receipt was to be sent along with my first Invoice, this has not yet happened.
Following point I want to bring to the notice of all : -
| 1) | The standby time for the battery is very low, even with a very limited usage; I have to charge it twice a day. |
| 2) | The incidents of call being lost, particularly while traveling is quite frequent. |
| 3) | The network need to be upgraded, its nowhere near International CDMA Standards. |
| 4) | The entire messages cannot be forwarded, they tend to disintegrate. |
| 5) | I have to prefix (022) sometimes for local calls. I have been charged for STD Calls! |
| 6) | Due to non-receipt of payment acknowledge & invoice, I do not have any proof of purchase of Handset or any agreement copy. |
| 7) | The consumers are not provided with any documents, any proof of Handset Insurance, though they are charged for the same. |
| 8) | Thanks to the misleading advertisement by the company, and ambiguous forms, the select 249 plan is unaffordable for me. I wish to return the Handset and discontinue the service. The option is to pay full amount of Handset (less) - Rs.300 (towards usage). Which is nothing short of Blackmail or Rs.1000/- for transfer to other user, which is absurd since the handset is being sold by you for half the price! |
| 9) | Can't the company (reliance India Mobile) arrive at an amicable, consumer friendly settlement once I clear my dues or would they risk tarnishing their reputation in the media? |
Rahil Shaikh
Reliance Cell – 33489154.
Bombay - Mumbra
